Refund Policy

Effective Date: 17 December 2024

At Deluxe Hairboss, we aim to provide exceptional products and services. However, we understand that there may be instances where you are not completely satisfied. This Refund Policy outlines the terms for refunds, returns, and exchanges.

1. Refund Eligibility
Refunds are available under the following conditions:

• Products:

  • The item must be unused, in its original packaging, and in the same condition as when it was purchased.

  • Proof of purchase (receipt or invoice) is required.

  • Requests must be made within 7 days of purchase.

• Services:

  • Refunds for services are only granted if there is an issue with the quality of the service provided.

  • Requests must be made immediately or within 20 days of the appointment date.

2. Non-Refundable Items and Services

• Customized or altered wigs and hairpieces.

• Gift cards or vouchers.

• Beauty treatments or services that were completed to the agreed-upon standards.

• Products damaged after purchase due to misuse or negligence.

3. Refund Process
To request a refund:

1. Contact us at orders@deluxehairboss.com with your proof of purchase and reason for the refund.

2. Once your request is reviewed, we will notify you of the approval or rejection of your refund.

If approved:

• For Products: You may need to return the item to our store. Once received and inspected, we will process the refund.

• For Services: Refunds will be issued as a store credit or via the original payment method.

4. Exchange Policy

• Items eligible for exchange must meet the same conditions as listed in the refund policy.

• Exchanges must be for items of equal or lesser value; additional costs may apply for higher-value items.

5. Late or Missing Refunds
If you haven’t received your refund within 7 days:

1. Check with your bank or credit card company, as processing times may vary.

2. If the issue persists, contact us at orders@deluxehairboss.com.

6. Cancellation Policy

• Appointments: Cancellations must be made at least 24 hours before your appointment to avoid charges.

• Orders: Orders can be canceled before they are shipped. If the order has already been dispatched, you may need to return it to qualify for a refund.
   

7. Faulty or Damaged Products
If a product is faulty or damaged upon receipt, please notify us immediately. We will arrange for a replacement, repair, or refund based on the circumstances.

8. Changes to the Refund Policy
Deluxe Hairboss reserves the right to update or modify this Refund Policy at any time. Changes will be effective as of the updated date listed above.

For any questions or assistance with refunds, returns, or exchanges, please contact us:

Deluxe Hairboss

orders@deluxehairboss.com
0955924645

We value your satisfaction and will do our best to resolve any concerns promptly.