Shipping Policy

We currently ship to Zambia and selected international destinations. If you are unsure whether we ship to your location, please contact us at orders@deluxehairboss.com

Shipping Methods and Costs

• Domestic Shipping:

  • Orders within Zambia are shipped via our private courier or we use public transport and typically delivered within 0 - 3 days.

  • Shipping costs are calculated based on the weight, size, and destination of the package.

• International Shipping:

  • Delivery times and costs for international orders vary depending on the destination and shipping method selected at checkout.

  • Customs duties and taxes may apply and are the responsibility of the customer.
    
     

  • Order Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • 4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor your shipment’s progress.

  • 5. Delivery Timeframes

  • Delivery times are estimates and may vary due to factors such as weather, carrier delays, or customs clearance (for international orders).

  • Deluxe Hairboss is not responsible for delays caused by third-party carriers.

  • 6. Shipping Restrictions

  • We do not ship to P.O. boxes or military addresses.

  • Some products, such as certain beauty items, may be restricted from shipping to specific destinations due to regulations.

  • 7. Failed Deliveries and Returns

  • If delivery fails due to incorrect address information provided by the customer, additional shipping fees may apply to reship the order.

  • Unclaimed packages returned to us will also be subject to additional shipping charges for redelivery.

  • 8. Damaged or Lost Packages

  • If your package is damaged during transit, please notify us within 48 hours of receiving the package. Provide photos and a description of the damage.

  • For lost packages, contact us immediately so we can assist with filing a claim with the shipping carrier.

  • 9. Local Pickup (if applicable)

  • We offer local pickup at our Woodlands store. You will be notified when your order is ready for pickup. Orders must be collected within 7 days of notification.

  • 10. Changes to Shipping Policy

  • Deluxe Hairboss reserves the right to update or modify this Shipping Policy at any time. Changes will be effective as of the updated date listed above.

For any questions or assistance with shipping, please contact us:

Deluxe Hairboss

orders@deluxehairboss.com
0955924645

Thank you for choosing Deluxe Hairboss! We are committed to ensuring your orders arrive safely and on time.